Delivery Information

ONLINE SHOP

 

 

Happy Bubble delivers balloons from the website within Dubai from 10am - 5pm, during weekdays only. Orders placed are only for next day delivery with the allotted date and time selected by you on our website. All orders from our shop include the delivery fees. Shop deliveries are only made in Dubai with our company car.

Orders will be made only to one delivery address. For orders that require re-routing or payment pick up they will also incur an additional AED50 delivery. 
Once your order has been placed with the chosen day and time slot, you must be available to receive your delivery. If we arrive at the location and the recipient is not available, the balloons will be taken back to our studio and can be collected from our studio at a later time. We will not leave the balloons unattended.
 
If you have any special delivery instructions please leave them in the "delivery instructions" box whilst you are checking out.  
BESPOKE ORDERS FOR EVENTS

Our bespoke option is for larger decorations for events that require design input. Once you have selected the items from our bespoke section and submitted your quote, our team will get in touch with you to confirm availability and further details.

For orders in Sharjah & Ajman, there is a minimum order charge of AED 350 and extra delivery charge & setup charge of AED 250.Once your quote is submitted and we check our availability we can confirm your date with the appropriate timings.

 

For orders in Abu Dhabi, there is a minimum order charge of AED 2,00 and extra AED 800  delivery & setup charge. Once your quote is submitted and we check our availability we can confirm your date with the appropriate timings.

 

Returns and Refunds

We always ensure that our balloons are delivered and handed over to you in good condition. Due to the nature of our balloon products, balloon items cannot be returned for a refund if it has already been delivered in good condition.

If you are not happy with any part of our service, please contact us via email at hello@happybubbleballoons.com

 

Cancellation

ONLINE SHOP

 

We can cancel any online shop order 24 hours before the requested delivery time. please just email or call us and let us know.  Please allow for up to 45days for the refund transfer to be completed. 

 

BESPOKE ORDERS FOR EVENTS

A refund can be provided if cancellation is made 4 days before the event date – however the bank/card payment charges will be deducted from the refunded amount. The deduction will be 3% of the total refund amount + AED 1.5.
If cancellation is made within 3 days (72hours) of your event, 25% of your deposit will be retained – the remaining amount of your deposit can be refunded less card payment/ bank transfer charges which equates to 3% of the total refund amount + AED 1.5.
No refund will be provided if the event is cancelled on the day.